Mount St. Mary's University's, BB&T Center for the study of the Moral Foundations of Capitalism, is pleased to host a business community dinner and discussion. The guest speaker, Matt Dixon, is the Executive Director of CEB (formerly called the Corporate Executive Board) in Arlington, VA.
As Executive Director, Matt has overseen dozens of original quantitative and qualitative research studies of customer service and sales and has presented to hundreds of senior executives and management teams around the world, including those of many Fortune 500 companies, on issues ranging from customer service strategy to sales productivity.
In addition to his many speaking engagements, Matt is a prolific business writer. His most recent book is The Challenger Sale: Taking Control of the Customer Conversation (Penguin, November 2011), which has appeared on the Wall Street Journal business bestseller list and has been #1 on Amazon’s sales and selling bestseller list since its release. He’s been published twice in Harvard Business Review with his article “The End of Solution Sales” in the summer 2012 issue and “Stop Trying to Delight Your Customers” in the summer 2010 issue. He is also a frequent contributor on sales and customer service topics on a number of blogs, including that of the Harvard Business Review. His next book on customer service will be published by Penguin and released in the fall of 2013.
Business professionals in the customer service and sales industries will find this event beneficial. Visit http://www.msmary.edu/School_of_business/Executive-in-Residence/Matthew-Dixon.html
Space is limited. RSVP to email@example.com or call 301.447.5073